Bryan Taylor

Hybrid IT Support • Linux/VPS • LAMP • PBX • Troubleshooting

Contact Experience Skills

Summary

Open to Hybrid Support

IT support and systems-focused professional with experience in Linux-based VPS environments, LAMP stack administration, Windows support, and PBX/VRU integration. Background includes enterprise helpdesk roles (Comcast, Capital One), contract troubleshooting work, and independently managing business systems end-to-end.

Linux (Debian/Ubuntu) VPS LAMP MariaDB / MySQL SQLite PBX / VRU Remote Support
Target Roles
Hybrid IT Support • Tier 2 Support • Jr Sysadmin Support
Core Strength
Technical problem-solving & troubleshooting
Location
(City, State)
Availability
(Add availability)

Quick Links

LinkedIn (add link) GitHub (add link) Resume PDF (add link)

Contact Snapshot

Email
bryan@charmcitybaltimore.com
Phone
+1 (000) 000-0000

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Skills

Operating Systems
Linux (Debian, Ubuntu), Windows 95–11, Windows Server (2003–2019), macOS
Web & Server
LAMP, VPS management, Apache, PHP, hosting/deployments
Databases
MariaDB/MySQL, SQLite
Support & Tools
Remote Desktop, Remedy, CableData, Microsoft Office
Telephony
PBX systems, VRU data integration
Hobby / Hands-on
Raspberry Pi projects, IoT hardware integrations

Experience

Owner — Transportation Services LLC
Operations + Technical Systems
2012 — Present
  • Registered and managed LLC operations, licensing, and compliance.
  • Built and hosted company website using a LAMP stack.
  • Integrated APIs for scheduling and payments (Square).
  • Handled bookkeeping, systems, and day-to-day operations.
Capital One Bank
Helpdesk / Application Support
2010 — 2012
  • Provided helpdesk support including access and credential resets.
  • Assisted internal IT team with application development/support work.
  • Helped carry data from VRU (PBX) to agent machines; troubleshot handler issues.
  • Supported Windows XP → Vista transition for compliance.
Comcast Cable Company
Helpdesk Support
2008 — 2010
  • Answered internal support calls and troubleshooting requests.
  • Used Remedy ticketing system to track and close issues.
  • Worked with proprietary tools including CableData.
National Peace Foundation — Washington, DC
IT Support / Technical Specialist
2007
  • Installed client PCs and configured access to server shares.
  • Handled purchase orders and volume licensing for software/hardware.
Contract Work — Pitney Bowes / Lockheed Martin (Census Bureau)
Field Technician
2010
  • Troubleshot and supported mail sorting machines for Census Bureau operations.

Projects

Raspberry Pi / IoT Projects
  • Home automation experiments integrating sensors and devices.
  • Monitoring/telemetry prototypes (add specifics you want highlighted).
Business Website + Integrations
  • LAMP-based website with hosting/maintenance handled end-to-end.
  • Calendar and payment workflow integration (API + Square).

Education & Certifications

Harbor City High School
2002 — 2006
ComputerTraining.com
2006 — 2008
MCP • Windows Server 2003 • Windows Server 2019 • Debian/Ubuntu • Microsoft Office

Contact

Email
bryan@charmcitybaltimore.com
Phone
+1 (000) 000-0000
Location
(City, State)
References
Available upon request

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